Question 1

Are you licensed and insured?

Accepted Answer

Our entire team of Perth electricians hold all the licenses required for the services we offer and are fully insured, giving you peace of mind with every job we complete.

Question 2

Where are you based, and what areas do you cover?

Accepted Answer

Our electricians are based in Perth and service a wide region from Two Rocks to Mandurah, ensuring flexible scheduling and prompt service across this extensive area.

Question 3

Do you offer commercial electrical services?

Accepted Answer

Our electrical services aren't just limited to homes. Our electricians across Perth can help your business — providing our same high level, quality services whether you require CCTV systems installed or new power circuits.

Question 4

Do you provide upfront pricing?

Accepted Answer

Yes. We believe in full transparency and will always give you a clear quote before starting any work, with no hidden fees or surprise charges.

Question 5

Can I get a free quote?

Accepted Answer

Absolutely. Contact our team today for a no-obligation free quote on any electrical work you need done.

Question 6

What should I do in an electrical emergency?

Accepted Answer

If you're facing an electrical emergency — such as sparking outlets, burning smells, or a total power failure — turn off your main switch if safe to do so and call our emergency line immediately. Do not attempt to fix electrical issues yourself.

Question 7

My power is out — can you fix it today?

Accepted Answer

Yes. We provide same-day emergency electrical services across Perth. Call us and we'll dispatch a licensed electrician to your location as quickly as possible.

Question 8

How do I know if my switchboard needs an upgrade?

Accepted Answer

Signs include frequently tripping circuit breakers, flickering lights, or a switchboard with ceramic fuses instead of modern safety switches. We recommend an inspection if your board is more than 20 years old.

Question 9

Can you install LED downlights in my home?

Accepted Answer

Yes. We install LED downlights throughout Perth homes and businesses. LED lighting is energy-efficient, long-lasting, and can significantly reduce your electricity bills.

Question 10

Do you install outdoor and sensor lighting?

Accepted Answer

Absolutely. We install a full range of outdoor lighting including sensor lights, security lights, garden lighting, and pathway lights to improve safety and aesthetics around your property.

Question 11

Can you replace my old light fittings?

Accepted Answer

Yes, we can replace any type of light fitting — pendant lights, ceiling fans with lights, batten-type fittings, and more. We'll ensure everything is installed safely and to code.

Question 12

Can you add more power points to my home?

Accepted Answer

Yes. We can install additional GPOs (general power outlets) almost anywhere in your home, including garages, outdoor areas, and home offices. We'll advise on the best placement for safety and convenience.

Question 13

Can you install a dedicated circuit for my appliance?

Accepted Answer

Yes. High-draw appliances like ovens, air conditioners, hot water systems, and EV chargers require dedicated circuits. We install these safely and ensure they comply with Australian standards.

Question 14

My power points keep tripping — what's wrong?

Accepted Answer

Repeatedly tripping circuit breakers can indicate overloaded circuits, faulty wiring, or a failing appliance. We'll diagnose the issue and provide a safe, lasting fix.

Question 15

Can you install a home EV charger?

Accepted Answer

Yes. We install home EV charging stations (Level 2 AC chargers) across Perth. We'll assess your switchboard capacity and install a dedicated circuit to ensure safe, fast charging for your electric vehicle.

Question 16

How long does a home EV charger installation take?

Accepted Answer

Most home EV charger installations take between 2–4 hours, depending on your switchboard and the charger location. We'll give you a clear timeframe when we provide your quote.

Question 17

How often should I service my air conditioning unit?

Accepted Answer

To keep your air con system running efficiently and extend its lifespan, it's recommended to service your air conditioner once a year. Evaporative systems may require additional maintenance due to water and filter components.

Question 18

What size air conditioning unit do I need for my home?

Accepted Answer

The size of the aircon unit depends on factors such as the size of your home, insulation, ceiling height, and the number of rooms requiring cooling and heating. Our experts can conduct an assessment to recommend the most suitable size and type for your needs.

Question 19

Why is my air conditioning system making strange noises?

Accepted Answer

Unusual noises such as grinding, rattling, or hissing could indicate issues like loose parts, debris in the unit, or refrigerant leaks. It's best to turn off the unit and contact a professional to assess and repair it.

Question 20

How much should I pay for an AC unit?

Accepted Answer

Costs vary depending on the type, size, and brand of the unit, as well as ductwork and installation costs. Our Otter Air team can provide you with a custom quote tailored to your budget and needs.

Question 21

My air conditioner isn't cooling properly – can you fix it?

Accepted Answer

Yes – as long as it's a system we cover. We can repair issues with split systems, ducted systems, evaporative systems, and cassette systems. We do not service window box air conditioners. If you're unsure what type you have, send us a photo and we can check for you.

Question 22

Can you install smart thermostats or remote-control systems?

Accepted Answer

Yes, we install smart home compatible systems and can integrate your air conditioning with Wi-Fi controllers and smart home platforms.

Question 23

What is involved in a ducted reverse cycle air conditioning installation?

Accepted Answer

Ducted reverse cycle installation involves placing an indoor unit in the roof space, an outdoor compressor, and a network of ducts throughout the home. Our team handles everything from designing a layout to suit your home to ensuring a seamless installation with minimal disruption.

Question 24

What is involved in a ducted evaporative air conditioning installation?

Accepted Answer

Ducted evaporative installation involves placing a unit on the roof, connected to a dropper and flashing that pumps cool air through ducting and out of vents in each room. Larger rooms may require additional vents. Our team handles everything from layout design to completion.

Question 25

Can you replace my ducted system with a newer model?

Accepted Answer

Yes. In many cases we may even be able to use the existing ducting and vents, which reduces installation time and cost significantly. Call our team for advice.

Question 26

How do I improve the performance of my evaporative cooling system?

Accepted Answer

Regularly cleaning the cooling pads, ensuring sufficient ventilation by opening windows or doors, and scheduling annual maintenance checks can significantly improve performance and longevity. If your system is very old or undersized, it might be time for a replacement.

Question 27

How often should I service my evaporative cooler?

Accepted Answer

We recommend servicing your evaporative cooler at least once a year — ideally before summer. This includes cleaning the pads, checking the pump, and ensuring the water distribution system is working correctly.

Question 28

Do air conditioners need regular maintenance?

Accepted Answer

Absolutely. Regular maintenance helps prevent breakdowns, improves efficiency, extends the life of your system, and keeps your warranty valid. We recommend annual servicing for all air conditioning systems.

Question 29

Can you repair any brand of air conditioner?

Accepted Answer

We service and repair most major brands including Panasonic, Daikin, Mitsubishi Electric, and Midea, and can also work on other brands. Contact us to confirm compatibility with your specific model.

Question 30

Do you supply and install air conditioners, or just install?

Accepted Answer

We do both. We can supply and install air conditioning units or install a unit you've already purchased. We'll ensure the unit is perfectly sized and correctly installed for your home.

Question 31

Do you handle commercial air conditioning as well as residential?

Accepted Answer

Yes. We provide air conditioning services for commercial properties including offices, retail spaces, warehouses, and restaurants. Our team can handle installations, repairs, and ongoing maintenance contracts.

Question 32

Can you service existing commercial AC systems?

Accepted Answer

Yes. We offer maintenance contracts and one-off servicing for commercial air conditioning systems. Contact us to discuss your requirements and we'll put together a tailored service plan.

Question 33

Can I choose the brand or model of the system?

Accepted Answer

Whilst you can choose your own brand or model of system, we cannot guarantee our ability to install it or provide a list of possible brands until after one of our site assessors has attended the property and provided a quote.

Question 34

Can I get a quote for supply and install together?

Accepted Answer

Yes. We offer combined supply and installation quotes. Our team will assess your space and recommend the best unit and size for your needs, then provide a single all-inclusive price.

Question 35

What brands of split systems do you supply and install?

Accepted Answer

Panasonic is our top pick - premium quality, in our experience on par with Daikin, at a sharper price thanks to our supplier relationship (and the only brand with nanoeX air purification in ducted). Daikin and Mitsubishi Electric are also premium; Midea is the value option. We can source other brands on request and recommend the best fit for your home.

Question 36

Can I install a split system in a second-storey room?

Accepted Answer

Yes. We regularly install split systems in second-storey rooms. Our technicians will assess the best route for refrigerant lines and ensure the installation is clean, neat, and structurally sound.

Question 37

How long does a split system installation take?

Accepted Answer

Most standard split system installations take between 3–5 hours. More complex installations involving second-storey routing or multi-head systems may take longer. We'll give you a clear estimate upfront.

Question 38

Do you tidy up after the installation?

Accepted Answer

Absolutely. We respect your home and always clean up fully after every job. Pipe covers and cable conduit are included to ensure a professional, neat finish.

Question 39

Can I install multiple split systems in my home?

Accepted Answer

Yes. You can install either multiple single (one-to-one) split systems or a multi-head system (one outdoor unit, multiple indoor heads). Multi-head systems are space-efficient and ideal for cooling multiple rooms independently.

Question 40

What is a multi-head split system?

Accepted Answer

A multi-head system connects multiple indoor units to a single outdoor compressor. Each indoor unit can be controlled independently, making it ideal for families who want different temperatures in different rooms.

Question 41

My split system is blowing warm air — what's wrong?

Accepted Answer

This could indicate low refrigerant, a dirty filter, a faulty compressor, or incorrect mode settings. Our technicians will diagnose the issue and repair it efficiently.

Question 42

Why is my split system leaking water inside?

Accepted Answer

Water leaking inside usually means the drain line is blocked or the unit is low on refrigerant, causing ice to form and melt. We can clean the drain and repair refrigerant issues to stop the leak.

Question 43

Can you fix my split system if it won't turn on?

Accepted Answer

Yes. We'll diagnose whether the issue is electrical, a fault in the unit itself, or a problem with the remote or controller, and provide a repair or replacement solution.

Question 44

What is the best brand of split system for Perth homes?

Accepted Answer

Perth's hot, dry climate calls for a reliable, high-efficiency unit. Panasonic is the brand we recommend most - premium quality on par with Daikin, at a sharper price, plus nanoeX air purification and lacquer-coated outdoor boards that resist pests. Daikin and Mitsubishi Electric are also excellent premium options; the best choice depends on your needs and budget.

Question 45

Do you service split systems that you didn't install?

Accepted Answer

Yes. We can service, repair, and maintain split systems regardless of who installed them, as long as they are a type of system we cover (split systems, ducted, evaporative).

Question 46

Who is Otter Air?

Accepted Answer

Otter Air is a WA-owned and operated trades business based in Perth, specialising in air conditioning and electrical services. We are known for our honest, reliable, and efficient service, with a reputation built on delivering what we promise.

Question 47

Are you licensed and insured?

Accepted Answer

Yes. Our entire team holds the required licenses for the services we offer and are fully insured, giving you complete peace of mind with every job we complete.

Question 48

Do you work on weekends?

Accepted Answer

Yes. We offer flexible scheduling including weekends and after-hours bookings. Contact our team to arrange a time that suits you.

Question 49

How do I book a job with Otter Air?

Accepted Answer

You can book by calling us on 0434 951 341, sending an enquiry through our website contact form, or emailing us directly. We'll confirm your appointment and send a reminder before the job.

Question 50

Will I receive a reminder before my appointment?

Accepted Answer

Yes. We'll confirm your booking and send you a reminder the day before your appointment so you're always in the loop.

Question 51

Do you charge a call-out fee?

Accepted Answer

Quotes are always free and no-obligation — we'll never charge you just to come out and price up a job. The only time an attendance (call-out) fee applies is a diagnostic visit where there's no fault to repair, such as a no-fault or user-error callout, which covers our time and travel. Any fee is agreed with you upfront, so there are never surprises.

Question 52

Are your quotes free?

Accepted Answer

Yes. We offer free, no-obligation quotes for all jobs. Contact us today and we'll provide a clear quote before we begin any work.

Question 53

What payment methods do you accept?

Accepted Answer

We accept EFTPOS, credit card, and bank transfer. Payment is typically due on completion of the job unless otherwise agreed.

Question 54

Do you have hidden fees?

Accepted Answer

Never. We believe in upfront, transparent pricing. Our prices will always be clearly quoted before we start any work, with no surprises when the job is done.

Question 55

Where are you based, and what areas do you cover?

Accepted Answer

Our team is based in Perth and services the entire metro region, from Two Rocks in the north to Mandurah in the south, and from the coast to the hills. If you're not sure if we service your area, just give us a call.

Question 56

Do you service regional areas outside of Perth?

Accepted Answer

Our primary service area is the Greater Perth metro region. For jobs outside this area, please contact us and we'll do our best to accommodate your needs.

Question 57

Do you offer a workmanship guarantee?

Accepted Answer

Yes. We back all our work with a workmanship guarantee. If there is a problem related to our installation or repair, we'll return to fix it at no additional cost.

Question 58

What warranties come with new installations?

Accepted Answer

New system installations come with both a manufacturer's warranty on the equipment and our own workmanship warranty on the installation. We'll provide all warranty details with your job completion certificate.

Question 59

Do you offer emergency services?

Accepted Answer

Yes. We provide emergency call-outs for urgent electrical and air conditioning issues. Call us on 0434 951 341 and we'll dispatch a technician as quickly as possible.

Question 60

Is there an extra charge for emergency call-outs?

Accepted Answer

Emergency or after-hours call-outs may attract a premium rate. We'll always be transparent about pricing before we come out, so you know exactly what to expect.

Air Conditioning

Straight answers.
No jargon.

Questions from across our
multiple trades

Electrical FAQs

Air Conditioning FAQs

Split Systems FAQs

Business FAQs

Electrical FAQs

Perth homeowners have trusted us for 10+ years. Here's what they say.

Book Now

Straight answers.No jargon.

Questions from across ourmultiple trades

Electrical FAQs

Air Conditioning FAQs

Split Systems FAQs

Business FAQs

Electrical FAQs

Are you licensed and insured?

Where are you based, and what areas do you cover?

Do you offer commercial electrical services?

Do you provide upfront pricing?

Can I get a free quote?

What should I do in an electrical emergency?

My power is out — can you fix it today?

How do I know if my switchboard needs an upgrade?

Can you install LED downlights in my home?

Do you install outdoor and sensor lighting?

Can you replace my old light fittings?

Can you add more power points to my home?

Can you install a dedicated circuit for my appliance?

My power points keep tripping — what's wrong?

Can you install a home EV charger?

How long does a home EV charger installation take?

How often should I service my air conditioning unit?

What size air conditioning unit do I need for my home?

Why is my air conditioning system making strange noises?

How much should I pay for an AC unit?

My air conditioner isn't cooling properly – can you fix it?

Can you install smart thermostats or remote-control systems?

What is involved in a ducted reverse cycle air conditioning installation?

What is involved in a ducted evaporative air conditioning installation?

Can you replace my ducted system with a newer model?

How do I improve the performance of my evaporative cooling system?

How often should I service my evaporative cooler?

Do air conditioners need regular maintenance?

Can you repair any brand of air conditioner?

Do you supply and install air conditioners, or just install?

Do you handle commercial air conditioning as well as residential?

Can you service existing commercial AC systems?

Can I choose the brand or model of the system?

Can I get a quote for supply and install together?

What brands of split systems do you supply and install?

Can I install a split system in a second-storey room?

How long does a split system installation take?

Do you tidy up after the installation?

Can I install multiple split systems in my home?

What is a multi-head split system?

My split system is blowing warm air — what's wrong?

Why is my split system leaking water inside?

Can you fix my split system if it won't turn on?

What is the best brand of split system for Perth homes?

Do you service split systems that you didn't install?

Who is Otter Air?

Are you licensed and insured?

Do you work on weekends?

How do I book a job with Otter Air?

Will I receive a reminder before my appointment?

Do you charge a call-out fee?

Are your quotes free?

What payment methods do you accept?

Do you have hidden fees?

Where are you based, and what areas do you cover?

Do you service regional areas outside of Perth?

Do you offer a workmanship guarantee?

What warranties come with new installations?

Do you offer emergency services?

Is there an extra charge for emergency call-outs?

Perth homeowners have trusted us for 10+ years. Here's what they say.

Book Now

Straight answers.
No jargon.

Questions from across our
multiple trades